InkCart

The setting that your e-mail software uses for outgoing mail is the SMTP server. In some e-mail readers, it is simply referred to as the outgoing mail server.

InkCart operates a SMTP server for relay service. The server you use to retrieve e-mail cannot be used to send out e-mail. If someone from your ISP has done something that is not in line with our policies on outgoing mails (such as sending more than 100 e-mails at a time), you might be blocked out of the relay.pair.com server. In order for us to check this, we will need to know your IP address. Page down to find your IP address or click here!

It is also possible that your ISP does not permit you to use SMTP servers other than the one with which they provide you. Note that this change could have been made very recently without your ISP specifically informing you of the change. Some major ISPs such as Earthlink do this. If your mail client supports it, you can try using port 2525 instead of 25 to send e-mail. If that does not work, there is not really much that can be done, other than to use the ISP's SMTP server, or to use a different ISP. Earthlink's specific page on this can be found at http://help.earthlink.net/port25/.

To tell for sure if your ISP does not permit you to use external SMTP servers, try to Telnet to relay.pair.com on port 25. If you are able to get through, the error should ideally look like this:

% telnet relay.pair.com 25
Trying 209.68.1.20...
Connected to relay1.pair.com (209.68.1.20).
Escape character is '^]'.
554-216.92.130.12 not authenticated to relay mail
554 Connect to your POP mailbox at pair Networks before sending mail via this relay
Connection closed by foreign host.

If you get some other error, we will need to see the error to provide a diagnosis.