FAQ
Find answers to the most common questions about our products and services
Shipping & Installation:
Do you provide installation in Melbourne?
Yes! INKCART offers professional installation services across Melbourne ( selected suburbs )for hose reels and clotheslines. Our local installers handle everything from delivery to hassle-free setup.
How soon will my order be delivered and installed in Melbourne?
After your order is confirmed, your local INKCART installer in Melbourne will contact you within 24–48 hours to schedule a convenient time. Most installations are completed within 3–5 business days depending on your location in the city and product type.
Can I choose my preferred installation date and time ?
Absolutely! INKCART makes scheduling easy just click “Book Now” and select your preferred date and time.
What surfaces can the Melbourne team install on?
Our expert installers can mount products on brick, concrete or post setups.
We bring all necessary tools to ensure a clean, secure, and professional installation.
If special fittings are required, we’ll discuss this with you before starting the job.
Do you remove old fittings in Melbourne?
Yes! INKCART installers can remove your old hose reel, bracket, or clothesline during installation.Just mention this when booking. A small removal fee may apply if extra work is needed.
Hose Features & Specifications:
What makes INKCART hose reels different from other brands?
INKCART hose reels are built for durability, convenience, and a clean finish. Each reel features a 180-degree swivel wall bracket, smooth auto-rewind function, and a premium kink-resistant hose — designed for long-term reliability and everyday use in Melbourne’s variable weather.
What hose lengths and sizes are available?
INKCART offers a range of hose lengths from 20m to 25m and 30m suitable for small gardens, driveways, and large outdoor spaces. All hoses come in 1/2" (11*15 to 1/2") (11.5*15.8) for strong and consistent water flow.
Is the hose reel suitable for all weather conditions?
Yes! INKCART hose reels are made from UV-stabilized and weather-resistant materials, ensuring they perform perfectly in both hot summers and rainy seasons.The enclosed design protects the hose from sun damage and dirt, extending its life span.
Can the hose reel be mounted on different surfaces?
Absolutely. The included mounting kit allows installation on brick, Ground or concrete walls. For special surfaces or freestanding posts, INKCART offers compatible mounting accessories to ensure a secure setup.
Is there a warranty on INKCART hose reels?
Yes, all INKCART hose reels come with a 2-year manufacturer’s warranty covering both the hose and mechanism. Our installations are also backed by a 100% satisfaction guarantee, so you can buy with confidence.
FAQ – Clotheslines
What is a retractable clothesline, and how does it work?
A space-saving, extendable clothesline for small spaces, offering practical drying space similar to a medium rotary clothesline.
Can I install the retractable clothesline myself?
Yes, easy installation is provided, or you can opt for professional installation at your convenience.
What is the weight limit for the retractable clothesline?
Each clothesline holds a substantial amount of laundry; exact weight limits are specified in the product details.
What is the weight limit for the retractable clothesline?
Each clothesline holds a substantial amount of laundry; exact weight limits are specified in the product details.
How do I maintain my retractable clothesline?
Each clothesline holds a substantial amount of laundry; exact weight limits are specified in the product details.
How do I maintain my retractable clothesline?
Retract after use, clean with mild detergent, and check for wear. Contact us for maintenance or repairs.
Compatibility & Usage:
Can I use INKCART clotheslines in small or indoor spaces?
Definitely. Our retractable and fold-down clotheslines are perfect for balconies, garages, laundry rooms, and compact outdoor areas. They’re designed to save space while offering full drying capacity when extended.
Installation Locations & Surfaces:
Where can INKCART products be installed?
INKCART products can be securely installed on brick walls, concrete surfaces, and ground mounts.
Our professional team ensures every hose reel, clothesline is mounted firmly for long-lasting use — perfect for Melbourne homes and gardens.
Can INKCART products be installed on the ground?
Yes. For areas without suitable wall space, we offer ground-mount installation options using strong, weatherproof posts fixed securely into concrete. This ensures your clothesline or hose reel remains stable, even in heavy use or windy conditions.
What surface preparation is required before installation?
Before our team arrives, make sure the installation area is clear and accessible. We’ll assess the brick or concrete surface to ensure it’s clean, crack-free, and strong enough for secure mounting. Our installers bring all necessary tools and materials to complete the setup safely.
Can INKCART products be moved or reinstalled in a new location?
Yes. INKCART installations can be relocated or reinstalled if you move houses or remodel your outdoor area. Our Melbourne team can help safely remove and reinstall your product on another brick or concrete surface.
Portability, Security & Extras:
Are INKCART hose reels or clotheslines portable?
INKCART products are primarily wall-mounted or ground-fixed for maximum strength and stability. However, some retractable clothesline and hose reel models can be detached from their bracket, allowing for easy relocation or seasonal storage when not in use.
Can I move my INKCART product to a new location later?
Definitely. If you’re renovating or moving homes, our Melbourne installation team can help safely relocate and reinstall your INKCART product on another brick or concrete surface. We ensure proper alignment and secure mounting at the new site.
Payments & Offers:
What payment methods does INKCART accept?
We accept multiple payment methods, including credit/debit , EFTPOS or Cash and secure checkout options, for a seamless buying experience.
Can I pay for installation separately from my product purchase?
Yes. INKCART offers flexible payment options, allowing you to purchase installation together with your product or book installation-only services if you’ve already bought a hose reel or clothesline elsewhere.
Warranty & Support
What warranty does INKCART provide?
All INKCART products — including hose reels, clotheslines, and letterboxes — come with a 2-year manufacturer’s warranty. This covers defects in materials or workmanship under normal residential use. Our goal is to ensure every customer enjoys long-lasting performance and peace of mind.
What does the warranty cover?
The INKCART warranty covers mechanical faults, retraction issues, fittings, and frame integrity. It does not cover damage caused by improper use, incorrect installation, or external impact (like storms or corrosion from chemicals). Our support team will assess each case fairly to find the best solution for you.