Refund policy

Return Policy

Return Window: 30 Days
Return Cost: Free
Business Name: Inkcart Pty Ltd
Website: https://inkcart.com.au/

1. Return Policy

At Inkcart Pty Ltd, we supply and install retractable garden hose reels across Melbourne and Victoria. We are committed to providing quality products and reliable installation services.

We offer a 30-day return window from the date of delivery or installation. Eligible returns are accepted in accordance with this policy and your rights under Australian Consumer Law.

2. Change-of-Mind Returns

Customers may request a return within 30 days if the product has not been installed or used and is in its original condition, including all supplied accessories.

Returns are free for eligible products. Please contact us before returning an item to obtain approval and instructions.

Products that have been installed or used are not eligible for change-of-mind returns unless agreed by Inkcart. This does not affect your rights under Australian Consumer Law.

3. Faulty Products and Installation Issues

If a product is faulty, does not match its description, or an installation has not been performed with due care and skill, please contact us with your order details and a description of the issue.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

4. Australian Consumer Law

All products and installation services supplied by Inkcart are covered by applicable Australian Consumer Law guarantees. Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

Your rights may apply even after a product has been installed or a manufacturer’s warranty has expired.

5. How to Request a Return

To request a return or report a product or installation issue, please contact us through our website.

Please provide your order number, proof of purchase and details of your request. Photographs or videos may help us assess the issue.

We will review your request and advise you of the next steps.

Inkcart Pty Ltd
Website: https://inkcart.com.au/

This policy operates alongside your rights under Australian Consumer Law.